🌐 Web Hosting
What is web hosting?
Web hosting is a service that allows your website to be accessible on the internet. We provide server space where your website files, images, and data are stored, making them available to visitors 24/7.
What type of hosting do I need?
It depends on your website size and traffic. We offer Starter plans for small websites (1-5 pages), Business plans for growing sites, and Professional plans for high-traffic or e-commerce websites. Our team can help you choose the right plan.
Do I need to buy a domain separately?
Yes, domain registration is separate from hosting. However, we can help you register your domain and set up everything together. Many of our hosting plans include a free domain for the first year.
What is uptime and why does it matter?
Uptime is the percentage of time your website is accessible online. We guarantee 99.9% uptime, meaning your site will be available to visitors almost all the time, with minimal downtime for maintenance.
Can I upgrade my hosting plan later?
Absolutely! You can upgrade your hosting plan at any time as your website grows. We'll help you migrate to a larger plan seamlessly without any downtime.
Do you provide email hosting?
Yes, all our hosting plans include professional email accounts (e.g., yourname@yourdomain.com). You can create unlimited email addresses and access them via webmail or email clients like Outlook.
Is my website data backed up?
Yes, we perform daily automated backups of all websites. Your data is safe and can be restored quickly if needed. We also recommend keeping your own backups for extra security.
Do you offer SSL certificates?
Yes, all our hosting plans include free SSL certificates. This encrypts data between your website and visitors, improving security and SEO rankings. The padlock icon in browsers shows your site is secure.
🎨 Web Design
How long does it take to design a website?
Timeline depends on complexity. A simple 5-page website takes 2-3 weeks, while complex e-commerce sites can take 6-8 weeks. We'll provide a detailed timeline after discussing your requirements.
How much does a website cost?
Costs vary based on features and complexity. Basic websites start from R5,000, business websites from R10,000, and e-commerce sites from R20,000. Contact us for a detailed, personalized quote.
Will my website be mobile-friendly?
Yes, absolutely! All our websites are fully responsive and optimized for mobile devices, tablets, and desktops. With over 60% of web traffic from mobile, this is essential.
Can I update my website myself?
Yes, we build websites with user-friendly content management systems (CMS) that allow you to update text, images, and content yourself. We also provide training and ongoing support.
Do you provide website content and images?
We can help! While you know your business best, we offer content writing and professional photography services. We can also source stock images and help refine your existing content.
Will my website be SEO-friendly?
Yes, we build all websites with SEO best practices including proper heading structure, meta tags, fast loading speeds, mobile optimization, and clean code. This helps your site rank better on Google.
Can you redesign my existing website?
Absolutely! We specialize in website redesigns. We'll modernize your design, improve functionality, and maintain your SEO rankings. We can also migrate your existing content to the new design.
Do you build e-commerce websites?
Yes, we create fully-functional online stores with secure payment gateways (including Yoco), product catalogs, shopping carts, inventory management, and order tracking systems.
❓ General Questions
What happens after my website is launched?
We provide ongoing support and maintenance. This includes security updates, backups, technical support, and content updates. We also offer training so you can manage basic updates yourself.
Do you offer website maintenance?
Yes, we offer monthly maintenance plans that include security updates, backups, performance monitoring, content updates, and technical support. This keeps your website secure and running smoothly.
Can you help with digital marketing?
While we focus on web design and hosting, we can integrate Google Analytics, set up social media links, and optimize your site for search engines. We can also recommend trusted marketing partners.
What if I need help or have technical issues?
Our support team is here to help! You can submit a support ticket through this portal, email us at support@comsys.co.za, or call us during business hours. We typically respond within 24 hours.
Do you work with clients outside South Africa?
Yes, while we're based in South Africa, we work with clients worldwide. All communication can be done via email, video calls, and our support portal.
What payment methods do you accept?
We accept Yoco payments (credit/debit cards), EFT (bank transfers), and SnapScan. Monthly hosting invoices are sent automatically, and you can pay via your preferred method.
Who owns the website after it's built?
You do! Once the project is completed and paid for, you own all rights to your website, including design, content, and code. We can provide all files if you ever want to move to another host.