Comsys Web design offers unsurpassed quality websites in any niche.

Does your small business website suffer from a high bounce rate? Want to understand the reasons people leave websites and check you aren’t making any mistakes?

GoodFirms share the stats they derived from a recent survey in this infographic.

Here’s what they cover:

Check out the infographic for more.

The Most Common Web Design Mistakes & Reasons People Leave Websites [Infographic]


In today’s digital age, a well-designed website is crucial for success in any industry. Your website serves as the online face of your business, and it’s often the first point of contact with potential customers. Therefore, it’s essential to get your web design right.

Unfortunately, many websites still fall victim to common design mistakes that can drive users away. In this blog post, we’ll explore some of the most prevalent web design mistakes and the reasons why people leave websites as a result.

Slow Loading Times

In an era where people expect instant gratification, slow-loading websites can be a major turn-off. Research shows that users tend to abandon websites that take more than three seconds to load. Slow loading times can result from various factors, including large image files, unoptimized code, or poor server performance.

Solution: To address this issue, optimize your images, minify and compress your code, and consider using a Content Delivery Network (CDN) to distribute your website’s assets more efficiently.

Unresponsive Design

With the proliferation of smartphones and tablets, responsive design is no longer a luxury but a necessity. If your website doesn’t adapt to different screen sizes and devices, users are likely to bounce away. A lack of responsiveness can lead to a frustrating user experience and a high bounce rate.

Solution: Ensure your website is designed using responsive web design principles. Test it on various devices to ensure it looks and functions well across all screen sizes.

Poor Navigation

Complex and confusing navigation is a surefire way to drive users away. Visitors should be able to find the information they’re looking for quickly and easily. If your website’s navigation is cluttered, unclear, or lacks a logical structure, users will likely become frustrated and leave.

Solution: Streamline your website’s navigation by organizing content into clear categories and using intuitive menu labels. Implement a search function to help users find specific information.

Overwhelming Pop-Ups and Ads

Pop-ups and excessive advertisements can disrupt the user experience and make your website appear spammy. While ads can generate revenue, they should be used judiciously. Too many pop-ups and ads can make users feel overwhelmed and drive them to seek more user-friendly alternatives.

Solution: Limit the number of pop-ups and ads on your website. Use them sparingly and ensure they do not interfere with the user’s ability to access your content.

Poor Content Layout and Readability

The way you present your content matters. If your website has long paragraphs, tiny fonts, and cluttered layouts, users are less likely to engage with your content. People want to read information that is easy to digest and visually appealing.

Solution: Use readable fonts, maintain proper spacing, and break up content with headings, subheadings, and bullet points. Incorporate high-quality images and multimedia elements to enhance the visual appeal of your content.

Lack of Contact Information

Trust is a critical factor in online interactions. If users cannot easily find contact information on your website, it may raise suspicions about the legitimacy of your business. Failing to provide contact details can lead potential customers to leave in search of a more transparent alternative.

Solution: Ensure that your contact information, including phone numbers and email addresses, is prominently displayed on your website. Consider adding a dedicated “Contact Us” page.

Autoplay Videos and Audio

Auto-playing videos and audio can be intrusive and annoying for users, especially when they are unexpected. This can result in users quickly hitting the back button to escape the noise or distraction.

Solution: If you want to include videos or audio on your website, give users the option to play them rather than forcing them to auto-play. Provide clear controls for users to start and stop media content.

Ignoring Mobile Users

As the number of mobile internet users continues to grow, it’s essential to cater to this audience. Neglecting mobile optimization means missing out on a significant portion of potential visitors. A website that looks and functions poorly on mobile devices will discourage users from staying.

Solution: Prioritize mobile optimization by adopting a responsive design approach. Test your website thoroughly on various mobile devices to ensure a seamless user experience.

Inconsistent Branding

Consistency in branding helps establish trust and recognition with users. If your website’s design elements, such as colors, fonts, and logos, are inconsistent across pages, it can create a disjointed and unprofessional impression.

Solution: Develop brand guidelines and adhere to them consistently throughout your website. Ensure that design elements align with your brand’s identity.

Lack of Clear Call-to-Action (CTA)

A website should guide users toward a specific action, whether it’s making a purchase, signing up for a newsletter, or contacting you. Without clear and compelling CTAs, users may leave your site without taking any desired actions.

Solution: Include well-designed and strategically placed CTAs throughout your website. Make them stand out with contrasting colors and persuasive copy that encourages users to take action.

Broken Links and Errors

Nothing frustrates users more than encountering broken links, 404 errors, or other technical issues. When users encounter these problems, they may assume your website is outdated or poorly maintained and leave in search of a more reliable source.

Solution: Regularly audit your website for broken links and errors, and fix them promptly. Implement proper redirects for deleted or moved pages to ensure a seamless user experience.

Lack of Social Proof

Social proof, such as customer reviews, testimonials, and trust badges, can significantly influence user trust and decision-making. Without social proof, visitors may be hesitant to engage with your business.

Solution: Showcase positive customer feedback and reviews prominently on your website. Display trust badges and certifications that demonstrate your credibility and reliability.

Slow Mobile Page Speed

Mobile page speed is critical, especially for users on cellular networks. If your website loads slowly on mobile devices, users are likely to leave before they even see your content.

Solution: Optimize your website for mobile performance by reducing server requests, minimizing code, and using efficient caching mechanisms.

Lack of Accessibility

Web accessibility is essential to ensure that your website is usable by individuals with disabilities. Neglecting accessibility can result in alienating a significant portion of potential users and even legal repercussions.

Solution: Implement accessibility features such as alt text for images, keyboard navigation, and proper HTML markup. Regularly test your website with accessibility tools and guidelines to ensure compliance.

Inadequate Security

Users are increasingly concerned about the security of their personal information online. If your website doesn’t provide a secure browsing experience, users may be hesitant to share their data or make online purchases.

Solution: Secure your website with HTTPS, use strong encryption, and stay updated with security patches. Display trust seals and communicate your commitment to user privacy and data protection.

Lack of Mobile-Friendly Forms

If your website includes forms for user input or contact, it’s crucial to ensure that these forms are mobile-friendly. Small, unresponsive form fields can frustrate mobile users, leading to high bounce rates.

Solution: Design forms with mobile users in mind. Use responsive design techniques to make form fields easy to tap and complete on smaller screens.

Too Many Distractions

A cluttered website with too many elements competing for attention can overwhelm users. When visitors feel bombarded with distractions, they are less likely to focus on the main content or take desired actions.

Solution: Simplify your website’s design by removing unnecessary elements and focusing on the most critical information and calls to action.

Neglecting SEO

Search engine optimization (SEO) is crucial for driving organic traffic to your website. Neglecting SEO best practices can result in low visibility on search engine results pages, causing potential users to never discover your site.

Solution: Invest in SEO by conducting keyword research, optimizing on-page content, and building high-quality backlinks to improve your website’s search engine rankings.

Lack of Clear Value Proposition

Users should understand the value your website or business offers within seconds of landing on your site. If your value proposition is unclear or buried in the content, visitors may leave without exploring further.

Solution: Craft a concise and compelling value proposition that is prominently displayed on your homepage or landing pages.

Failing to Test and Iterate

Web design is an ongoing process, and failing to test and iterate can result in stagnation and missed opportunities for improvement. User preferences and technology evolve, so it’s essential to stay up-to-date and adapt.

Solution: Continuously gather user feedback, conduct usability testing, and analyze website analytics to identify areas for improvement. Regularly update and iterate on your website’s design and content.


Avoiding these common web design mistakes is crucial for creating a user-friendly website that keeps visitors engaged and encourages them to take desired actions. By addressing issues such as slow loading times, poor navigation, and unresponsive design, you can create a positive user experience that leaves a lasting impression and builds trust with your audience.

Remember that web design is an ongoing process, and staying attuned to user feedback and industry trends is essential for long-term success in the digital landscape.

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