Privacy Policy

Last updated: 25 September 2026

Comsys Web Design & Hosting is a trading name of SA Web Mall (Pty) Ltd (registration number 2026/167486/07), a private company registered in South Africa. References to “Comsys”, “we”, “our” or “us” in this document mean SA Web Mall (Pty) Ltd.

1. Introduction

Comsys Web Design & Hosting (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase hosting services
• Request web design services
• Contact us via forms or email
• Subscribe to our newsletter

This information may include:

• Name and contact information
• Email address and phone number
• Billing and payment information
• Company name and business details
• Website content and files

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our hosting and web design services
• Process your transactions and send invoices
• Communicate with you about your account and services
• Send you technical notices and support messages
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Detect and prevent fraud or security issues
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email service providers
• Hosting infrastructure providers
• Analytics services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Regular backups

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at .

7. Cookies and Tracking Technologies

We group the cookies on this website into three categories. Only the first is set automatically; the other two are set only if you agree to them.

Strictly necessary

Required for the website to work. These cover your browsing session, security tokens that protect our forms, and the cookie storing your consent choice itself. They cannot be switched off, and we do not need your permission to set them.

Functional

Set only with your consent. These remember choices you have made — for example, keeping a support conversation open as you move between pages.

Analytics

Set only with your consent. These help us understand which pages are useful so that we can improve them. They are not used to identify you personally.

Your choice, and changing it

When you first visit, you may accept all optional cookies, reject them all, or choose category by category. Refusing optional cookies does not restrict your access to any part of this website.

You can change or withdraw your consent at any time using the Cookie Preferences link in the footer of every page. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

We keep a record of consent decisions — the categories chosen, the date and time, and the IP address the choice was made from — for 36 months, so that we can demonstrate compliance as required by the Protection of Personal Information Act. You may also control cookies through your browser settings, although this may affect how the website functions.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

9. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place to protect your information.

12. Changes to This Privacy Policy

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email:
• Phone:
• Address:

POPIA Compliance

Comsys Web Design & Hosting is committed to complying with the Protection of Personal Information Act (POPIA) and protecting the privacy rights of South African citizens.